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Account Deletion

Permanently remove your SmythOS account and associated data, once all validation checks are passed.

Deletion is permanent

Once your account is deleted, it cannot be recovered. Be sure to complete the pre-deletion checklist first.

Pre-Deletion Checklist​

Before you can delete your account, make sure the following are completed:

Data and Backups​

  • Export important agents and workflows
  • Download any analytics reports you want to keep
  • Save configurations and custom integrations

Team Management​

  • Remove all team members from your organization
  • Transfer ownership of any shared assets if needed

Billing and Subscriptions​

  • Cancel any active subscriptions from My Plan
  • Resolve any pending billing issues
  • Download final invoices for your records

External Connections​

  • Remove or reassign custom domains
  • Delete API keys from vault
  • Clean up any active external integrations
Need help with billing or team roles?

Manage plans via My Plan, and team access via Roles and Permissions.

How to Delete Your Account​

Once you’ve completed the checklist, follow these steps:

  1. Go to Account Settings
    Open your user profile from the top-right menu.

  2. Click “Delete Account”
    This button appears only if you're the owner and all conditions are met.

  3. Review Final Warning
    A confirmation dialog will appear outlining what will be deleted.

  4. Email Confirmation

    • Check your inbox for a deletion confirmation email
    • It contains a one-time 15-minute session booking link
    • Click the link to verify your deletion request
    • Complete any additional verification steps shown

  5. Confirm Deletion
    Once confirmed, your account and all associated data will be permanently removed.

Final Confirmation Required

Once you confirm deletion, SmythOS cannot recover your account or data. This action is irreversible.

Validation Rules​

SmythOS prevents account deletion if certain conditions are still active. These are checked automatically.

Account Owner Deletion Rules​

Case: Active Subscription​

Your account cannot be deleted while you have an active subscription.

What to Do:

  • Visit My Plan
  • Cancel your subscription
  • Wait for confirmation
  • Retry account deletion

Case: Active Team Members​

Your account cannot be deleted while you have active team members.

What to Do:

  • Go to Team Members
  • Remove all members except yourself
  • Confirm everyone is removed
  • Retry account deletion

Case: Both Conditions​

Account deletion blocked. You must remove all team members and cancel your subscription.

What to Do:

  • Remove all team members
  • Cancel your plan
  • Retry deletion once both are resolved
Tip

Team removal should always happen first, followed by subscription cancellation.

Non-Owner Accounts​

You do not have permission to delete this account.

What to Do:

Troubleshooting and Support​

If you still can’t delete your account: